Frequently Asked Question
Last Updated on November 01, 2022
Dee Skin Store is your one-stop online personal care store dedicated to providing you with authentic, high-quality skincare products to help you achieve healthier, more radiant skin.
We offer a wide range of products from the Americas, Europe and Asia and are consistently improving our offerings.
We also offer virtual skincare consultations with a professional to provide you with tailored skincare recommendations for your skin concerns.
To place an order, simply browse our website, www.deeskinstore.com , select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
If you have issues doing this, kindly send a DM via Instagram to @deeskinstore or email payment@deeskinstore.com
Our secure online checkout platform is Paystack. This is the faster way to get your order fulfilled because we don’t need to confirm payments manually.
If you decide to pay with a direct bank transfer, kindly select the ‘Bank Transfer’ option at checkout and we will manually confirm your order. After this stage, kindly do the transfer only to:
Bank account: 6500489174
Bank name: Providus Bank
Account name: Uba Favour Chidinma
After transfer, send an email to payment@deeskinstore.com as such;
Email subject: Order Number
Email body: Order number, Account name (from where payment was made) and attach your receipt of payment.
Please be wary of any fraudulent/ scam accounts as these are our only accepted payment methods currently.
We offer standard shipping options with trusted logistics companies across Nigeria. Shipping times and costs may vary depending on your location and are stated on the checkout page so you can select which one you prefer.
In the rare event that you receive a damaged or defective product, please contact our customer support team via email at orders@deeskinstore.com within 24 hours of receiving your order. We will work with you to resolve the issue promptly.
Please check our Return Policy page for more detailed information.
Absolutely! We offer skincare consultations with our pharmacist and cosmetic scientist to help you discover products tailored to your skin type and concerns. It’s a great way to find products that are right for you. Book a session here.
If your order arrives damaged or with missing items, please contact our customer support team via orders@deeskinstore.com within 24 hours of receiving the package, and we will assist you in resolving the issue.
Yes, we provide valuable skincare tips and advice through our blog, Instagram and newsletter. You can also book a consultation here for tailored recommendations.
Yes, you can stockpile orders in our warehouse for a period up to 28 days after placing your order. Ensure to select the ‘Stockpile’ option at checkout and leave your contact details. Any time after this period will require a holding charge of 1000 Naira per week.
You can contact our customer support team through the Contact Us page on our website, via email at support@deeskinstore.com , or via Instagram DM @deeskinstore . We are here to assist you with any questions or concerns.
We periodically have special promotions and discounts. Be sure to subscribe to our newsletter, check the website from time to time, and follow us on social media to stay updated on the latest deals and offers.
We offer authentic products suitable for various skin types, including sensitive skin. You can find descriptions of each product on our website.
Kindly bear in mind that different people react differently to products, so kindly do some research ahead of time to minimize this risk.
Yes, and we would love if you left an honest review after purchasing and using the products to help others make wise decisions in their purchases.
To stay updated on our new product releases and skincare trends, subscribe to our newsletter and follow us on social media (@deeskinstore on all platforms.) We regularly share exciting updates and product launches.